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Customer Service

Customer Service

Turnkey delivery.

If you wish, we can take care of all the steps required to ensure your boat is ready to cruise:

  • Delivery to your marina, your mooring or your home (possibility of delivery with trailer).
  • Registration, flag and insurance for the country where you are going to cruise.
  • Safety kit according to the legislation in force for the country in which you are going to use it.
  • Instruction manual, videos and live chat for the first use.
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We are always by your side

Assistance and technical support.

Magonis exports its boats worldwide and offers customer service and technical support wherever you are. Of course, that includes your country!

At your service, internationally.

Our boats are carefully inspected and tested prior to delivery to ensure they meet our high standards for quality and reliability. That is why we offer a full 2-year warranty on all our boats.

In the unlikely event that your Magonis has a technical defect, please download the warranty claim form right below, fill it and attach it to your email directed to service@magonisboats.com.

Warranty conditions Warranty claim form

As you can see from our terms of warranty, any claims for warranty will lapse if repairs are performed by companies not previously authorized by Magonis. 

For the Torqeedo motorization we count on an extensive network of local providers, including the following countries:

Denmark
Norway
The Netherlands

France
Singapore
UAE

Germany
Spain
UK

Italy
Sweden
USA

For the Mag Power motorization, we provide direct international support, including, if required, sending our technicians to your location.

Service contact

Europe & UAE

Magonis Boats SL
Service Centre

Polígono Industrial Aigueta, Nave A, 
17761 Cabanes
Girona,  Spain

service@magonisboats.com

Customer opening times:
Mo-Fr 9.00 am – 12.00 midday and 1.00 pm – 4.00 pm

"Buying a boat has never been so easy!"

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About us

Based in one of the world’s smartest cities, Magonis is a trans-Mediterranean company with headquarters in Barcelona and a production facility in Figueres.

Inspired by the creativity of Barcelona’s tech scene, our team of designers, engineers, builders, artisans, and technicians are continuously shaping the future of how we move on water, starting with the Wave e-550. Seasoned entrepreneurs and industry-leading executives bring together decades of senior management and shipbuilding experience to deliver our vision of emission-free water transport. At Magonis, we bring boaters back to nature using smart, efficient, and sustainable technologies.

Address

Office

5 Hillandale Road
Stamford, CT 06902
United States

Shipyard

Poligono Industrial Aigueta Nave A, 17761, 17761, Girona, Spain

Contact

General
info@magonisboats.com
+1 (917) 945-9360

Press
press@magonisboats.com

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Get a quote Free test drive
Get a quote Free test drive